Customer Service Representative

  • Check with seller
  • Published date: May 9, 2016
    • Ikeja, Lagos, Nigeria

deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
Requirements/Skills
Must be pro active
Must be result oriented
Must have good communication skills
Must be computer literate

METHOD OF APPLICATION
Interested applicant should forward their CV to the provided email address OR send their details to this line:08028608201


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